Commitment to you:

Koigu is committed to creating designs and yarn which are accessible and inclusive for all makers. We do not support hate speech, and do not believe it has a place in our making community. At Koigu we strive to work globally with a diverse group of both yarn shops and designers, and will continue to work towards growing and learning from our community. 

As we continue to publish patterns we are working to expand our sizes to be all inclusive of many sizes. If you find a Koigu pattern that has yet to be resized, please contact us at patterns@koigu.com and we would be happy to resize the pattern for you. The majority of Koigu designs are modelled by Kersti, and she is 5,11 size L/XL.              

What is Your Return Policy?

We are happy to accept returns with a full product refund. If you are unhappy with your yarn, please email hello@koigu.com within 30 days of receiving your order. *We can only refund purchases made in person by Interac/Debit or Cash if returned in person.

In your email, please include:

• Your Order #

• Your Full Name

• Your Shipping Address

• A detailed list of which items you wish to return and are sending back

Ship your returned order by mail (not courier) in a tracked package to:

PO Box #158

Chatsworth N0H1G0

Everything you return must be in its original state and packaging (ie. not unwound, with original labels).We will refund you as soon as we receive your order. Please send the tracking information to hello@koigu.com once you have sent.

If you receive a damaged product, send a clear photo of the product and what is wrong with it as soon as you receive it to hello@koigu.com. We will get back to you as soon as possible with next steps in this case.

Have more questions? Email hello@koigu.com

How long will it take to process my order before it ships? (for retail orders only, NOT wholesale)

We are a small team here on the Koigu Farm and all of our yarns are hand-painted, skeined and packaged.

Your order will be processed and ready for shippment within 5-14 days.

If you require faster processing, you can email hello@koigu.com to let us know, but we cannot guarantee arrival dates.

Where is Koigu Located?

We are located 2 and a 1/2 hours north of Toronto, on a farm in Chatsworth Township. All yarn is sourced from a mill in England, and then hand dyed, reeled and twisted on the Koigu farm.

How Many Employees does Koigu have?

Koigu have 4 full time employees and some seasonal part time employees. All Koigu employees are local to our area, and are immediately added to the Koigu family. Much of the yarn dying continues to be done by Taiu, with support from Kersti and Maie in various other areas of the business.

How is Koigu Hand-painted?

At Koigu we hand dye our yarn in 1kg hanks, which we then reel down using a German reeling machine from the 1960s, which gives us 20 skeins (in the case of KPPPM) making a Koigu dyelot. All our yarn is hand dyed, by either Taiu and Kersti or our other in house local dyer. Our dying is not mechanized, nor does it include large vat systems which are often found in industrial dying.

Why doesn’t my yarn look like the photo online?

One of the wonderful parts of hand-dying is that each dyelot is inevitably one of a kind, and therefore incredibly hard to recreate. Some of the aspects which can alter our duding is the mood of the dyer, the weather and the water considering we are on hard well water. While we do our very best to ensure consistency, we can not guarantee this.