Koigu Wool Designs - EU GPSR Compliance Statement

At Koigu, we are committed to ensuring that our products meet the highest standards of safety, quality and compliance with the General Product Safety Regulation (GPSR) (EU) 2023/988

Product Safety & Compliance:

• All our yarns and knitting kits are crafted using high quality materials

• We adhere to EU regulations regarding fibre content labeling, care instructions, and consumer safety

• Each product is labeled with fibre composition, care guidelines and batch numbers to ensure traceability and transparency

Consumer Information & Traceability

• If any product presents a safety risk, we will take immediate corrective action, including public notifications and recalls if necessary

• Customers can contact our support team at hello@koigu.com for any safety concerns, product inquiries, or compliance related questions

EU Consumer Rights & Returns

• In accordance with EU law, customers within the EU have the right to return products within 14 days of receipts if they are unused and in their original condition

• If a safety issue is identified, affected customers will be promptly notified and appropriate remedies will be provided.

Our risk assessment is reviewed and updated for emerging safety concerns on an annual basis. For more information, or to review our risk assessment please contact hello@koigu.com.